Here are some frequently asked questions and answers. If you have any other questions, simply call us toll free at: (855) 930-7900.
Question: Do I have to be a MaineCare member to receive services through Mid-Coast Connector ?
Answer: Yes, Mid-Coast Connector is a MaineCare Non-Emergency Transportation (NET) Broker. To learn more about regulations governing non emergency transportation please use the following link to Section 113 of the MaineCare Benefits Manual: Ch. II - Section 113: Non-Emergency Transportation (NET) Services
Question: What holidays are Mid-Coast Connector closed?
Answer: The Mid-Coast Connector office is closed on all regular Federal and State of Maine holidays:
Tuesday January 1, 2019 New Year’s Day
Monday January 21, 2019 Martin Luther King Day
Monday February 18, 2019 Presidents’ Day
Monday April 15, 2019 Patriots’ Day
Monday May 27, 2019 Memorial Day
Thursday July 4, 2019 Independence Day
Monday September 2, 2019 Labor Day
Monday October 14, 2019 Columbus Day
Monday November 11, 2019 Veterans Day
Thursday November 28, 2019 Thanksgiving
Friday November 29, 2019 Floating Holiday
Wednesday December 25, 2019 Christmas
* Holidays that fall on Saturday are observed on the preceding Friday; holidays that fall on Sunday are observed on the following Monday.
Question: How do I file a complaint?
Answer: To complain about any service received by or through Mid-Coast Connector, please call our toll free line at (855) 930-7900 during regular business hours, Monday through Friday from 7am to 5pm, and select option number 3. After filing an initial complaint, a Mid-Coast Connector complaint resolutions specialist will follow up with you as early as possible to record and investigate your complaint fully.
Question: How much can I get reimbursed for my travel?
Answer: We are currently able to reimburse each mile traveled to approved MaineCare appointments at a rate of $0.22 per mile.
Question: Do I need to call Mid-Coast Connector and get the travel approved prior to the appointment to get reimbursed?
Answer: Yes, in order to get reimbursed, you need to call our toll free line at (855) 930-7900 and schedule the appointment prior to going.
Question: Who can get reimbursed for driving me to an appointment?
Answer: You can add the name and address of any friend, family member or neighbor who is to be reimbursed directly on the reimbursement form.
Question: How much notice do I need to give to arrange a ride if I cannot drive myself?
Answer: If you have no means of transporting yourself to a medical appointment, and no friend, family member or neighbor who can drive you, we need 2 business days notice to arrange for a ride to be provided for you.
Question: Is Mid-Coast Connector a for profit business?
Answer: No. Mid-Coast Connector is a program of Waldo Community Action Partners (WCAP), a charitable, educational, private non-profit organization located in Belfast, Maine. WCAP is designed to utilize and mobilize public and private resources to assist low-income Waldo County residents in the alleviation of poverty and address its underlying causes. Visit the Waldo Community Action Partners website to learn more here
Question: Can I schedule rides during the weekend?
Answer: You can schedule regular rides with two days notice Monday through Friday from 7am to 5pm.
Question: What do I do if I am being discharged from a hospital or otherwise need to schedule an urgent ride with less notice? Can I schedule urgent rides during the weekend?
If you cannot take yourself to the urgent appointment or if no friend or family member can take you, we do schedule urgent, same day, transportation needs 24/7 via our regular toll free line at (855) 930-7900, which is available only for urgent ride needs overnight during the week and on weekends & holidays.