Mid-Coast Connector reimburses eligible MaineCare members, and their friends and families, based on mileage driven to non-emergency medical appointments

To be eligible for reimbursement, MaineCare members who drive themselves or whose family members, friends or neighbors drive them, must call the toll free number at (855) 930-7900 to schedule a ride through Mid-Coast Connector 2 full business days prior to the medical appointment.    

In addition, eligible MaineCare members who have special needs, no means of driving themselves, or no family member, friend or neighbor who can help drive them to their medical appointment, can have transportation arranged for them to and from non-emergency medical appointments through Mid-Coast Connector.   

When calling to schedule transportation to a medical appointment with Mid-Coast Connector, here is what you will need to know:

  1. Full name, date of birth, address, and telephone number of the MaineCare member with the medical appointment.

  2. The MaineCare member’s MaineCare number.

  3. Medical provider’s name, physical address, and telephone number.

  4. Directions to the medical provider’s location.

  5. If any special accommodations are needed

  6. Date and time of the appointment

Appointments are strictly required to be made with the nearest medical provider defined by MaineCare.

Prior authorization may be required by MaineCare for medical transports that do not meet the nearest provider definition or are unusual in nature. If the medical provider requires prior authorization, then the transportation must also be prior authorized. Call Mid-Coast Connector early, as prior authorizations take time to get approval.

We do schedule transportation to same day medical appointments for urgent care after verification with the attending physician.

Consent forms to travel alone, signed by a parent or guardian prior to transport, are required for children and youth under the age of 16. To download a consent form click here...

Call Mid-Coast Connector at (855) 930-7900 to make your appointment at least 2 full business day in advance. To protect member confidentiality, walk-ins to schedule transportation are highly discouraged.

Transportation requests may be denied for the following reasons:

• Lack of MaineCare eligibility.
• Prior authorization denial.
• Lack of provider eligibility.
• Not providing two full business days advance notice.
• Inability to verify the appointment with the medical provider.

Denial letters will be mailed on the same date that the medical transportation request is denied, with instructions to appeal Mid-Coast Connector’s decision to deny the transportation.