Here are some frequently asked questions and answers. If you have any other questions, simply call us toll free at: (855) 930-7900.

Question: Do I have to be a MaineCare member to receive services through Mid-Coast Connector ?

Answer: Yes, Mid-Coast Connector is a MaineCare Non-Emergency Transportation (NET) Broker. To learn more about regulations governing non emergency transportation please use the following link to Section 113 of the MaineCare Benefits Manual: Ch. II - Section 113: Non-Emergency Transportation (NET) Services   

Question: What holidays are Mid-Coast Connector closed?

Answer: The Mid-Coast Connector office is closed on all regular Federal and State of Maine holidays:

2018 Holidays

New Year's Day

Monday, January 1, 2018

Martin Luther King, Jr. Day

Monday, January 15, 2018

Washington's Birthday/President's Day

Monday, February 19, 2018

Patriot's Day

Monday, April 16, 2018

Memorial Day

Monday, May 28, 2018

Independence Day

Wednesday, July 4, 2018

Labor Day

Monday, September 3, 2018

Columbus Day

Monday, October 8, 2018

Veterans' Day

Monday, November 12, 2018*

Thanksgiving Day

Thursday, November 22, 2018

Thanksgiving Friday

Friday, November 23, 2018

Christmas Day

Tuesday, December 25, 2018

 

* Holidays that fall on Saturday are observed on the preceding Friday; holidays that fall on Sunday are observed on the following Monday. For calendar year 2018: Veterans’ Day (November 11) falls on a Sunday and will be observed on Monday, November 12, 2018.

Question: How do I file a complaint?

Answer: To complain about any service received by or through Mid-Coast Connector, please call our toll free line at (855) 930-7900 during regular business hours, Monday through Friday from 7am to 5pm, and select option number 3. After filing an initial complaint, a Mid-Coast Connector complaint resolutions specialist will follow up with you as early as possible to record and investigate your complaint fully.  

Question: How much can I get reimbursed for my travel?

Answer: We are currently able to reimburse each mile traveled to approved MaineCare appointments at a rate of $0.22 per mile.

Question: Do I need to call Mid-Coast Connector and get the travel approved prior to the appointment to get reimbursed?

Answer: Yes, in order to get reimbursed, you need to call our toll free line at (855) 930-7900 and schedule the appointment prior to going. 

Question: Who can get reimbursed for driving me to an appointment?

Answer: You can add the name and address of any friend, family member or neighbor who is to be reimbursed directly on the reimbursement form. 

Question: How much notice do I need to give to arrange a ride if I cannot drive myself?

Answer: If you have no means of transporting yourself to a medical appointment, and no friend, family member or neighbor who can drive you, we need 2 business days notice to arrange for a ride to be provided for you. 

Question: Is Mid-Coast Connector a for profit business?

Answer: No. Mid-Coast Connector is a program of Waldo Community Action Partners (WCAP), a charitable, educational, private non-profit organization located in Belfast, Maine. WCAP is designed to utilize and mobilize public and private resources to assist low-income Waldo County residents in the alleviation of poverty and address its underlying causes. Visit the Waldo Community Action Partners website to learn more here

Question: Can I schedule rides during the weekend?

Answer: You can schedule regular rides with two days notice Monday through Friday from 7am to 5pm.

Question: What do I do if I am being discharged from a hospital or otherwise need to schedule an urgent ride with less notice? Can I schedule urgent rides during the weekend?

If you cannot take yourself to the urgent appointment or if no friend or family member can take you, we do schedule urgent, same day, transportation needs 24/7 via our regular toll free line at (855) 930-7900, which is available only for urgent ride needs overnight during the week and on weekends & holidays.